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The Company:

As Scotland’s animal welfare charity, we have been on-hand to protect animals and prevent cruelty since 1839 – that’s over 186 years of creating a better world for all animals. We’ve grown to become a national charity which celebrates the strength of the human-animal bond and enriches the lives of animals and people. We are Scotland’s animal champions.

Main duties and responsibilities:

• Communicate clearly and effectively with clients, members of the public, veterinary professionals, and regulatory authorities, using professional judgement to tailor communication appropriately to the audience and situation.
• Monitor and care for animals during and after medical procedures. Assist with administering medications, preparing treatment areas, and performing basic clinical tasks under the direct supervision of veterinary surgeons and registered veterinary nurses.
• Dispense and/or administer medication as prescribed by the Veterinary Surgeon to the Animal Rescue and Rehabilitation Centre (ARRC) and the public in line with dispensing procedures and guidelines.
• Maintain the hygiene of the clinic and perform cleaning in line with cleaning and infection control policies and procedures. Report any problems relating to clinical and non-clinical equipment to assigned staff.
• Provide support and cover for the clinic reception areas, greeting and directing clients upon arrival, ensuring the reception area is well-organised and that clients are attended to in a professional, compassionate, and timely manner. Assist in managing the flow of clients through the clinic.
• Promote a good image of Scottish SPCA both internally and externally by communicating in a positive manner and minimise any risk to Scottish SPCAs reputation.
• Act as a positive ambassador for the Scottish SPCA in all professional interactions, supporting public events, media engagements, and fundraising initiatives as required.

The Candidate:

• Education to Higher Level (Scotland) or A- Level/equivalent.
• Practical experience working with animals.
• Proven experience working with the public and delivering a good customer experience.
• Working as part of a team.
• Previous experience in a Veterinary clinical environment.
• Commitment to animal welfare.
• Client and customer focussed ways of working.
• Strong interpersonal skills.
• Resilient and calm in face of difficult situations.
• Willingness to work within group shift pattern.
• Subject to a Disclosure Scotland PVG check.